ISAIAH ANDERS
Aspiring Data Analyst Professional
Data Project
01 / Background
02 / Goal
03 / Conclusions
For the past year, I have worked as an IT Help Desk Agent assisting employees from nearly 700 Red Roof Inn hotels across the country. Between June and August 2022, I kept an Excel spreadsheet with data from over 1700 support calls.
My mission was to be able to analyze and draw conclusions from the data that would help me work more efficiently and with more anticipation. I used programs such as Excel, MySQL, Tableau, R, Python, and Power BI.
Through data visualizations, pivot tables, and SQL queries, I was able to create a dashboard displaying my findings and have learned a lot about the trends and patterns of calls and callers. See a few examples of the results below:
Qualifications
B.A. in IT Management
Graduated in 2021 with a four-year degree in IT Management from Cedarville University's Business Administration Department.
​
GPA: 3.76
​
Took courses including:
-
Database Management
-
Statistics for Business
-
Systems Analysis & Design
-
Web Design
-
Business Process Management
-
Marketing
-
IT Security
-
Operations Analysis
-
System Development
​​
Google Data Analytics Professional Certificate
Completed extensive six-month job-ready Google Career Certification training
Demonstrated hands-on
experience with data cleaning, data visualization, project management, interpreting and
communicating data analytics findings.
Confidence in transforming complex data into actionable and
clear insights.
Fluency in computer programming languages and a solid understanding of databases.
Skills
-
Excel
-
Tableau
-
MySQL
-
MS SQL Server
-
R
-
Python
-
Database Management
-
Data Analysis
-
Data Visualizations
-
Leadership
-
Quick-Learning
-
Adaptable
-
Windows OS
-
MAC OS
-
Windows Troubleshooting
-
Teams
-
Outlook
-
Active Directory
Experience
IT Help Desk Agent | Red Roof Inn Corporate 10/2021–Present | New Albany, OH
â–ª Answers calls from Hotel employees and provides technical support.
â–ª Independently kept a record of calls in Excel and analyzed the data to determine how to work more
efficiently.
â–ª Creates tickets for each issue and escalates appropriately.
â–ª Communicates with other agents to figure out how to best assist callers
â–ª Uses Active Directory to change passwords for Hotel managers.
â–ª Troubleshoots Printers, Credit Card Readers, ID Scanners, and other devices.
â–ª Troubleshoots issues with Microsoft applications including Outlook and Excel.
Resident Assistant | Cedarville University 08/2019–05/2021 | Cedarville, OH
â–ª Selected as one of eight Resident Assistants for a resident hall of over 200 students.
â–ª Responsible for active supervision and direction of a residence hall of over 30 residents.
â–ª Provided communication and updates to residents via weekly emails and daily messages.
â–ª Consistently and appropriately respond to violations of the policies of the University.
GET IN TOUCH
Phone: 937-450-2477
​
Columbus, Ohio